Refund and Returns Policy
At Dakkaken.com, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely satisfied, please review our Refund and Returns Policy below.
1. Returns Eligibility
We accept returns under the following conditions:
Time Frame:
- Regular Period: Items must be returned within 30 days from the date of purchase.
- Sale Period: During promotional or sale periods, items must be returned within 14 days from the date of purchase.
Condition of Items:
- Items must be unworn, unused, and unwashed.
- The item must be in its original packaging with all tags and labels intact.
- Items that are damaged, soiled, or altered may not be accepted.
Non-Returnable Items:
Certain products cannot be returned, including:
- Perfumes and personal care items
- Customized or personalized products
- Gift cards and vouchers
- Clearance or final sale items
2. How to Initiate a Return
To return an item, follow these steps:
Contact Us:
- Email us at [email protected] or call us at +974 6625 9778.
- Provide your order number, details of the item(s), and the reason for the return.
Prepare Your Return:
- Securely package the item(s) in the original packaging.
- Include the original receipt or proof of purchase.
Send the Item:
Return the package to:
Qatar Science & Technology Park
Qatar Science & Technology Park, Al Gharrafa Street, Al Rayyan, Education City, Doha, Qatar
3. Refund Process
Processing Time:
- Once we receive and inspect your returned item(s), we will notify you of the status.
- Refunds are typically processed within 1-3 business days after approval.
Refund Method:
- Refunds will be issued to the original payment method used during the purchase.
- Depending on your bank or payment provider, it may take up to 5-7 business days for the refund to reflect in your account.
Shipping Costs:
- Original shipping fees are non-refundable.
- If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] or call +974 6625 9778.
5. Cancellations
Order Cancellation:
- Orders can be canceled within 24 hours of placement, provided they have not yet been shipped.
- To cancel an order, please contact our Customer Care team immediately.
Refund for Canceled Orders:
- Canceled orders will be refunded to the original payment method within 3-5 business days.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. We will arrange for a replacement or refund as soon as possible.
Steps to Report a Defect:
- Contact us via email at [email protected].
- Provide a clear photo of the damaged item and a brief description of the issue.
7. Contact Us
For any questions or assistance regarding returns and refunds, please contact:
Thank you for shopping with Dakkaken.com! We value your satisfaction and are here to help ensure a smooth shopping experience.
